Customer Service and Help

Hennessy Hammocks are easy to use, durable, and generally trouble free. But, sometimes, you have questions that don't have obvious answers. Let's see if we can direct you to the right place.

Set-up Instructions

Information about setting up hammocks in general, plus specific information about models and accessories.

Tips from Users

Our devoted users have sent us their advice for using Hennessy Hammocks under many conditions and situations.

FAQ

Frequently Asked Questions: this is a good place to look if your questions aren't answered elsewhere on the site.

Warranty / Repairs

You have ten days to return your hammock, no questions asked.

Our hammocks are guaranteed against defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge. Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person.

We can repair your hammock outside of warranty, if possible, for a reasonable charge.

For more specific information, please see the Warranty and Repairs page where you'll find details about obtaining parts, returning your hammock, how to get a refund, etc.