Warranty and Repairs

The Hennessy Hammock Warranty

With proper care, our hammocks will last for many years. When you receive your hammock, please remove it from the package, set it up, inspect it to ensure that it is complete and test it for suitability. Please retain your receipt. If there is any question please contact us within 10 days of receipt of your hammock and we will forward you a form to include with the hammock for a repair, return, replacement or exchange. (Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person.) We will process a refund as soon as we have received your hammock and inspected it (estimated time 30 days).

Our hammocks are guaranteed against defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge. Please contact us at 1 888 539 2930 or by email to discuss warranty and/or repairs before shipping. We will then email or fax you a repair form. When we receive your hammock, we'll inspect it and contact you if there are any questions.

Our Customer Satisfaction guarantee applies to gifts, too! We suggest that the lucky recipient try out their hammock within 2 weeks of receipt. If they want to exchange or return it, they can email us or contact us by phone.

Returns and Exchanges

VERY IMPORTANT to avoid delays and customs charges! All packages must be marked "Return for repair" in large, bold letters on the outside of the package and sent by postal mail, not Fedex or UPS.

All hammocks must be accompanied by a return/repair form which we will send to you by fax, email or post. If you have a concern about your hammock, call us at 1 888 539 2930 or 250 539 2930 or email us at customerservice@HennessyHammock.com so we can send you a form.

US, Canadian and International returns all must be sent to:

Hennessy Hammock
637 Southwind Road
Galiano Island, BC V0N 1P0
CANADA

Repairs

Damage due to wear and tear can be repaired for a reasonable charge. Call or email for an estimate.

Phone (USA & Canada): (888) 539-2930

Phone (outside USA & Canada): (250) 539-5390

Fax: (250) 539-5390

Email: 

Mail:
      Hennessy Hammock
       "Return for repair"
      637 Southwind Road,
      Galiano Island BC 
      V0N 1P0, Canada

Customer Service Letters

9/5/09 I just got off the phone with Tom Hennessy who could teach the corporate world how to improve any type of business. PROVIDE WORLD CLASS CUSTOMER SERVICE. This small company does what few others do. You call with a question and you get a person (in this case the owner) who not only knows the answer but is willing to take as much time as is necessary to make the answer clear . You can’t get better customer service than that anywhere. And you are never asked for a credit card number. It doesn’t get any better than that.

Coop Cooper
Sequim. WA

I just want to say thank you! I looked and looked for a Hennessy Hammock for my boyfriends birthday and finally found the ones I wanted on your site. I talked to someone twice on the phone and it was very helpful and easy.

I was so excited to get them, I met the UPS guy at my door before he even got to the porch and my hands were shaking as I was opening them. They are amazing and I couldnt be happier!..I think my boyfriend about passed out when he opened them..he has been talking about them for months.

Thank you,

K K

I recently purchased the Safari for my husband's birthday. I wanted to thank you for adding the message to the box and having it here on his birthday. I will definitely tell everyone what great service you provided and recommend your company to others in the future. I can honestly say that it is rare that I am suprised by customer service. You obviously have great employees at your facility.

Thank you,

Laura Vice

I would like to add that you are a top notch customer service based company. You do not get personal emails from a lot of companies out there, especially one's that are personalized and not a form email. Believe me, everyone that has a need for a camping/hiking item like this, there is only one that I will recommend, and that is yours. ...Shawn Smith

Tom, I am the guy that woke you up Monday morning with a call on your 800 number. I wanted a Safari by Friday. You sent it over the border Tuesday and shipped it. I slept in it last night. WHAT A GUY! What a hammock! Thanks a million.

That is how you warrant success. I will tell the story.

Tony

To Tom and all the crew at Hennessy's,

Thanks for sending out the replacement fly so promptly. As you may have seen, I am living in the Solomon Islands at the moment and the mail here can be, at best, dodgy, so I was highly surprised when the new fly arrived within two and a half weeks of my contacting you. Especially when I am still waiting for mail from my family in Australia which is taking anything up to four or five weeks to arrive. Maybe I should get them to send all my mail to you and you could forward it on.

At least I would receive it sometime in the same century. Anyway, I got to use the fly and my hammock last night and it was so nice.

The location where I am living is right on the beach and there was a nice tropical breeze coming in off the ocean and was certainly cooler than being in the tent all night. As it does here in the Solomon Islands, it rained heavily overnight. I immediately, out of habit reached around inside to see if there were any wet areas. Dry as a bone and I still had a great view of the ships out in the bay.

I spent some of the morning, using the hammock as a seat and a lazyboy,

with the fly forming a shade. How versatile is that. Enough rambling. Thanks for your prompt service and no-questions asked back up of what is a great product. I've had quite a lot of attention from some of the other guys over here so don't be surprised if you get more orders from Down Under.

Can't wait myself to get home and test it out with what Australia has to offer.

Cheers

Paul