Customer Service

 Hennessy Hammocks are easy to use, durable, and generally trouble free. But, sometimes, you have questions that don't have obvious answers. Let's see if we can direct you to the right place.

Set-up Instructions

Information about setting up hammocks in general, plus specific information about models and accessories.

Tips from Users

Our devoted users have sent us their advice for using Hennessy Hammocks under many conditions and situations.

FAQ

Frequently Asked Questions: this is a good place to look if your questions aren't answered elsewhere on the site.

Warranty / Repairs

You have ten days to return your hammock, no questions asked.

Our hammocks are guaranteed against defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge.  Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person. 

We can repair your hammock outside of warranty, if possible, for a reasonable charge.

For more specific information, please see the Warranty and Repairs page where you'll find details about obtaining parts, returning your hammock, how to get a refund, etc.

Shipping

We ship to most places in the world. We can ship from Canada, USA, New Zealand, Austraila, and London. Tracking numbers are sent out the second day. A copy of your receipt will be sent to you by email.

Our Privacy Policy 

We respect your privacy and work hard to protect it. This page describes our policy.

Contact us

info@hennessyhammock.com

1-250-539-2930

1-888-539-2930 (toll-free in North America)

Or, use our website form.

Survivors on Sale
Right now, we have the entire Survivor line of hammocks on sale. Check out our hammock catalogue page in the links above!

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Recent News

  • Trail Days May 19-21, 2017

    Hennessy Hammock will be heading to Damascus, Virginia for the 30th annual Trail Days, a celebration of everything Appalachian Trail - camping, hiking, backpacking, eating, enjoying bluegrass music and storytelling.  Join Tom, his brother Jim and team for fabulous deals on the most popular Hennessy products. (photo from Trail Days 2010)

  • Hex Fly Giveaway

    For a limited time, every hammock with a value of $150 or more purchased online from the Hennessy Hammock website will include not only free snakeskins, free water collectors and free webbing straps but also a free asym hex fly in forest green or coyote brown to coordinate with your hammock purchase.  - photo by Ong Skie